“When the system is down, a company not only loses the productivity of its employees and the opportunities for new business... the company lose the confidence of its customers.”

A recent analysis shows that the total cost of ownership of a single desktop on a computer network is $8100. Of that figure, 16% represents the cost of downtime. For a 200-desktop network, that's a total cost of ownership of $1,620,000 per year, and a downtime cost of $259,000.

One approach to reducing that cost is to provide on-line network monitoring, 24-hours-a-day, 7-days-a-week. Monitoring on a 24x7 schedule can reduce downtime by helping the network management team identify and isolate problems earlier. In some cases they can take corrective action remotely. With in-house staff, expanding 8x5 coverage to 24x7 would mean more than quadrupling labor cost.

At General Technique we provide increased coverage less expensively, because the infrastructure of our 24x7 System Monitor operation is already in place.